Concierge Agent - La Concha Resort

The Condado Collection es una colección de propiedades de hospitalidad en Puerto Rico, desde hoteles de lujo clásico y moderno, hasta restaurantes y entretenimiento.

La Concha Resort es un resort de lujo moderno en Condado, Puerto Rico con historia desde el 1958. Representando el estilo de vida divertido “Latino Chic”, al ofrecer amenidades elegantes y una vida nocturna muy popular a todos los huéspedes. Nuestro objetivo es crear experiencias e inspirar travesías no solo para nuestros huéspedes, sino también nuestra fuerza laboral. Confiamos que los integrantes de nuestro equipo son la clave para brindar un servicio apasionado y auténtico. ¡Construyamos juntos una colección de recuerdos!

• To ensure a hospitable and professional atmosphere in the concierge area.
• Serve all guests providing the highest level of service in an efficient and courteous manner while followingstandards, procedures and policies at all times.
• Handle all guests’ requests and fulfill them as quickly as possible.
• Be very knowledgeable about the hotel and its services.
• Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
• Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services,beauty and barber services, babysitter etc.
• Arrange special requests, repairs and shopping, if requested.
• Be trained in all guest relations functions to perform them when asked.
• Know about PMS - and help out during check-in and check-out of guests whenever needed.
• Ensure that logbooks, handovers and checklists are well maintained.
• Recognize all repeat guests and VIP’s.
• Be able to recognize them and know about their special requests.
• Be knowledgeable about hotels frequent visitors program.
• Each team member is expected to carry out all reasonable requests by management which the team member is capable of performing.

• Guest-focused personality. Able to handle difficult situations effectively.
• Prioritizing and organizing a variety of tasks and responsibilities at the same time.
• Self-starting individual.
• Ability to communicate effectively with the public and other Team Members.
• Strong verbal / written communications and skills.
• Professional demeanor.
• Be flexible in a changing environment.
• Fully Bilingual a Must(Spanish/English)

Beneficios 

• Plan 401(k)

• Aportación Patronal al 401(k)

• Seguro Médico

• Seguro de Visión

• Seguro Dental

• Seguro de Vida

• Días Festivos Pagados

• Descuento para Empleados

The Condado Collection es un empleador que ofrece igualdad de oportunidades. Creemos en contratar una fuerza laboral diversa y mantener una cultura inclusiva y centrada en las personas. Estamos comprometidos con la no discriminación por cualquier motivo protegido, como discapacidad y estatus de veterano, o cualquier otro motivo cubierto por la ley aplicable.