Guest Services Lead - Condado Vanderbilt Hotel

The Condado Collection es una colección de propiedades de hospitalidad en Puerto Rico, desde hoteles de lujo clásico y moderno, hasta restaurantes y entretenimiento.

The Condado Vanderbilt es el estándar de excelencia para resorts de lujo en San Juan y el Caribe. Originalmente construido en 1919, y restaurado a su distinguida grandeza, ofrece gastronomía insuperable, habitaciones y suites exquisitas y servicio personalizado. Nuestro objetivo es crear experiencias e inspirar travesías no solo para nuestros huéspedes, sino también nuestra fuerza laboral. Confiamos que los integrantes de nuestro equipo son la clave para brindar un servicio apasionado y auténtico. ¡Construyamos juntos una colección de recuerdos!

• Assist the Guest Services managers in overseeing the Front Desk & PBX operation
• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner
• Handle all duties according to hotel policies, procedures, internal rules and standards
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
• Follow all cash handling and banking procedures to check out all guest efficiently
• Perform guest registration and room assignment and accommodate special requests of all guests
• Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Know how to handle safe deposit boxes
• Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations
• Balance night audit transactions for daily sales journal information
• Reconciles Front Desk and Outlets cash deposits on a daily basis